Jewel asked:


I got a package in the mail that was outwardly addressed to me (the label on the box) from Amazon.com, but when I opened it, it had a book order for someone else. What should I do about this, how do I go about reporting it, and is there some way I can get this sent to the right person without it costing me anything (I’m on a small income, and can’t afford any extra expenses, especially around the holidays)?
I couldn’t find the information on Amazon support…could you point me in the right direction?

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Sam asked:


I ordered something from amazon.com Sunday of last week and it still isn’t here. It’s a new nano and i would like it to get here before christmas. I can’t track it because my mom ordered it on her account and i can’t view it. Is it taking so long because of the holiday season of should it be here soon?

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