Hi can anyone tell me if i have any consumer rights?
samjlunn asked:
I booked an holiday and wedding package through a travel agent. I was told at the time of booking what was included in my wedding package and it also states this in the brochure. I am now being told by this travel agent that the bridal bouquet and grooms button hole are not included even though it states this in the old brochure and the new brochure. The travel agent is saying i will have to pay for these extra and that it was a misprint in both brochures.
I booked an holiday and wedding package through a travel agent. I was told at the time of booking what was included in my wedding package and it also states this in the brochure. I am now being told by this travel agent that the bridal bouquet and grooms button hole are not included even though it states this in the old brochure and the new brochure. The travel agent is saying i will have to pay for these extra and that it was a misprint in both brochures.
Do i have any rights?
Thank You
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Tags: Bridal Bouquet, Brochure, Travel Agent
February 6th, 2009 at 2:02 am
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Hunny, yes. you need to take the brochure to the travel agent and show her or call the place yourself and double check, I booked a cruise and married on the ship, with extras that the travel agent didn’t know that I was getting, free with the package that I had purchased.
February 6th, 2009 at 9:17 am
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Yes, the customer is ALWAYS right!!